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Right of Withdrawal

Cancellation policy

Consumers have a fourteen-day right of revocation.
If the customer is an entrepreneur, revocation is completely excluded.

Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (Etrona GmbH, Unsöldstraße 2, 80538 Munich, Germany, info@etrona.de, telephone: +498923035325) by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You may use the enclosed model withdrawal form for this purpose, which is, however, not mandatory.

Pursuant to Section 312g (2) No. 3 of the German Civil Code (BGB), unless otherwise agreed by the parties, the right of withdrawal does not apply to contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

You can also fill in and submit the model withdrawal form or another clear declaration electronically on our website https://www.etrona.de/en/return. If you make use of this option, the withdrawal form will be sent to you. If you make use of this option, we will send you a confirmation of receipt of such revocation without delay (e.g. by e-mail).

To comply with the revocation period, it is sufficient for you to send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation
If you withdraw from this contract, we must refund all payments we have received from you, excluding delivery costs, without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us or to Etrona, Zellerstrasse 33, AT-5760 Saalfelden without undue delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. For goods that cannot be returned normally by post due to their nature, these costs amount to EUR 125. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods. The goods must be in their original packaging and will only be collected by us from the place where they were delivered by us/our delivery partners.

Sample cancellation form

(If you wish to cancel the contract, please complete and return this form).

- To Etrona GmbH, Unsöldstraße 2 , 80538 Munich, info@etrona.de, Germany

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of consumer(s) (only in case of paper communication)

- Date(s)

(*) Delete where inapplicable.


Cancellation policy prepared in cooperation with Wilde Beuger Solmecke Rechtsanwälte.

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